Bhopal Railway Jan Samwad: Passengers Demand Free Refreshments During Delays, More Coaches And Better Security

On Thursday, passengers in Bhopal expressed their grievances during the Jan Samwad session before DRM Pankaj Tyagi. Their concerns revolved around safety and the security of their belongings during train journeys. One passenger recounted being physically assaulted by pantry vendors from the Delhi Sarai Rohilla-Yesvantpur AC Duronto Express at Rani Kamalapati Railway Station. The incident highlights the recurring issue of altercations between passengers and vendors or pantry staff.

The passengers also pointed out the inconvenience caused by the parcel room being locked after 5 pm, resulting in goods being left outside and posing a security risk. To address delays, the passengers demanded provisions for snacks and refreshments, drawing parallels with airport administrations offering refreshments to air passengers during flight delays. However, the Railways currently lacks such arrangements, even for delays lasting five to six hours.

Furthermore, passengers emphasized the need for more general class coaches in trains, additional benches on platforms 2 and 3, improved signage, more washrooms, and free travel concessions for students. They also called for action against practices of overcharging.