Airbnb hosts can no longer make guests strip beds and wash dishes under new rules

Airbnb has revised its policies to restrict what hosts can request from guests, including tasks typically performed by a cleaning staff. The new guidelines permit hosts to establish seven standard house rules and incorporate other "reasonable" requirements. Guests are expected to pay a cleaning fee, but they should not be burdened with duties ordinarily undertaken by a professional cleaner, such as washing dishes or changing bed linens.

These updated rules will be applicable to all reservations booked starting November 20th. Airbnb acknowledges that existing house rules have been perceived as confusing, burdensome, and challenging to manage. In response, they have streamlined the rules to enhance discoverability and clarity, coupled with a revised policy that ensures requests are reasonable and devoid of unforeseen stipulations.

According to the updated Airbnb policy, hosts are generally prohibited from asking guests to undertake tasks that necessitate substantial effort or time, or are typically handled by a cleaner, including bed making, trash removal, and dishwashing and organization. The company may, however, grant exceptions in certain situations. For instance, guests could be required to limit their shower duration during periods of drought-related water restrictions.

Airbnb intends to make property rules more conspicuous to guests moving forward, displaying them prominently within reservation reminders. Contracts will only be permitted under limited circumstances, including when mandated by law or homeowners association regulations. Although hosts retain control over their house rules and requests, they cannot impose fines.

If a host's request contravenes Airbnb policies, the matter will be flagged, and the host has the option to appeal if they disagree. The new rules come in the wake of numerous complaints from guests regarding unreasonable tasks they are compelled to perform before departure, particularly given the fact that they are already required to pay a cleaning fee.

Videos from Airbnb hosts Cassie and Jon, who meticulously inspect their rental property in Georgia following guest departures, have recently garnered significant attention on TikTok. Their videos, which highlight stringent house rules and perceived disrespect, have sparked criticism and parody, demonstrating the impact of Airbnb's revised policies on hosts and guests alike.