"A Real Customer Support Workflow with Agentic AI: Where It Helped and Where It Didn't"
A Real Customer Support Workflow with Agentic AI: Where It Helped and Where It Didn't Most posts about an agentic AI customer support workflow show the demo: a ticket comes in, the agent resolves it, everyone applauds. This post covers what happens after the demo, over several weeks of real tickets. We put an AI agent into a live support workflow. It handled some work better than we expected, and…
We haven't written up this one. Dev.to has the full story — the link below goes straight to it.
