Want to book with Air Canada by phone? That'll be an extra $30 please

Air Canada has introduced a $30 per passenger phone booking fee, effective October 15, 2026. This puts them in line with competitors like WestJet, United Airlines, and low-cost carriers that charge non-refundable fees for non-refundable phone bookings. Other airlines such as Delta Air Lines and Southwest Airlines still offer non-phone booking services without additional charges.

For a family of four booking through Air Canada, the additional cost would amount to $120. The airline claims this move aims to push customers towards its website or app, thereby reducing call centre expenses. Andrew D’Amours, co-founder of flight deal site Flytrippers, believes the surcharge could unfairly impact seniors who prefer phone bookings.

The airline also notes that passengers with specialized support, including those with accessibility needs, are exempt from the fee.