Reps summon telcos over poor services

The House of Representatives in Nigeria has instructed major telecommunications operators, including MTN Nigeria, Airtel, Globacom, and Mafab Communications, to appear before an ad hoc committee to explain the persistent poor quality of network services. The committee, chaired by Olumide Osoba, has given the companies seven days to comply with the request, warning that their chief executives could face arrest if they do not attend.

The ultimatum was issued following the failure of some operators, such as MTN and Mafab Communications, to honor previous invitations. The committee will meet on October 28, 2026, at 2pm in Abuja to hear the operators' explanations. Osoba emphasized the crucial role telecommunications services play in Nigeria's economy, with businesses, financial transactions, and essential services relying heavily on these networks.

He stressed the importance of addressing the declining service quality, which has caused frustration among subscribers and disrupted businesses. Lawmakers have criticized the operators for ignoring the House's invitations, particularly given the significant revenue they generate from their operations in Nigeria. The investigation aims to identify the factors responsible for the poor service quality and determine the steps being taken by companies to improve service delivery.