NCC vows stronger consumer protection, holds operators accountable for poor service quality
The Nigerian Communications Commission (NCC) has reaffirmed its commitment to protecting telecommunications consumers, declaring that operators will be held accountable for service failures and poor service quality as the Commission intensifies regulatory measures to improve customer experience across the country. The Executive Vice Chairman of the NCC, Dr Aminu Maida, made the commitment at the…
The Nigerian Communications Commission (NCC) has reaffirmed its commitment to protecting telecommunications consumers and holding operators accountable for poor service quality. At the 95th Telecom Consumer Parliament in Lagos, NCC Executive Vice Chairman Dr Aminu Maida emphasized the importance of effective regulation in improving consumer experiences and enforcing service standards.
Maida highlighted ongoing efforts to improve network performance, including over 6,500 network improvement interventions in 2026, and urged consumers to use the Commission's public coverage maps and performance-monitoring tools to make informed choices about network providers. The NCC remains focused on protecting consumer rights, ensuring reliable connectivity, and providing accessible avenues for redress when service expectations are not met.
Brief written by urgent.news from Daily Post Nigeria's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
