Exclusive: ServiceNow and Nvidia launch Arc, a new AI agent for enterprise

ServiceNow and Nvidia have joined forces to introduce Arc, a new AI agent tailored for enterprise use. This development comes as a solution to the challenge of ensuring adequate security controls for more autonomous AI systems, a concern that emerged following a series of agent-led breaches in the summer. Arc, described as a "personal long-running AI agent," is now generally available, with support for Windows on the way.

The agent, available on Mac, can run efficiently on Nvidia's RTX Spark devices, either locally on an employee's desktop or through Nvidia OpenShell on their device. Arc's design enables it to build memory and skills over time, continuously improving its performance through accumulated context. The companies emphasize Arc's efficiency, which lies in its ability to delegate complex tasks to frontier models only when needed, keeping data as local as possible.

A key differentiator for Arc is its robust multi-level security framework. ServiceNow's Super Intelligence Control Tower and Nvidia OpenShell work together to enforce company policies at runtime and hardware levels, respectively, offering more reliable security. Users can control which systems, APIs, and data AI agents can access, and an AI Passport holds the set of rules for risk tolerance and services access.

This system continuously monitors agent actions and permissions, preventing breaches, unauthorized actions, and other negative outcomes. If an agent's passport is revoked, Nvidia BlueField enforces the revocation at machine speed, containing the task within a sandbox for later audit. This system is designed to maintain a high level of security while allowing AI agents to operate effectively within enterprise environments.