Anytime Fitness member billed S$65 ‘tailgating’ charge after stranger followed him into gym in Tampines

An Anytime Fitness member in Tampines is challenging a S$65 "tailgating" fee he received after a stranger allegedly followed him into the gym. The incident was shared on Xiaohongshu, where the member claimed he entered the gym alone and did not know the person who followed him. The gym provided a screenshot of a WhatsApp exchange where a representative stated that CCTV footage showed a man entering the gym without tapping a key fob after the member had just left.

The member was asked if he knew the individual behind him, to which he replied he did not. The gym explained that allowing someone to enter without separately tapping the key fob is considered tailgating, regardless of whether the member knew the person, and that tailgating incurs a S$65 fee. The member disputed the charge, stating he was a paying customer, not a security personnel, and questioned why he should be held responsible for another person's actions.

He also asked for the matter to be escalated to management. The member expressed disappointment with the gym's handling of the situation and reported the incident to the police and the Consumers Association of Singapore (CASE). In a similar case from August 2023, a gym member in Bugis was charged S$60 for allowing another person to enter without tapping their key fob.

The man disputed the fee, citing the terms and conditions of his membership, which stated he could be charged a guest fee if he allowed someone else to use his key fob. However, a separate clause in his acceptance letter stated he could be charged S$30 if someone else used his key fob. The man questioned the difference in fees and eventually paid the S$60 fee after being informed of potential consequences for failing to do so. The outlet has contacted Anytime Fitness for comment.