Revolut sufre una caída en los servicios de pago y la app

On Tuesday, Revolut experienced disruptions to several of its services, causing issues for some users attempting to access the app and carry out transactions, including card payments and transfers. The incident is linked to a failure in Google Cloud services in Europe, which is also impacting the operation of other financial platforms and entities.

Google has confirmed problems with several of its services in the Europe-west2 region, corresponding to London, where it has detected a rise in errors and intermittent network failures, according to Europa Press. According to information published on the technology company's service status tracking page, the incident began on Monday, October 19 at 11:08 PM Pacific Time, which corresponds to 8:08 AM on Tuesday in Spain.

Revolut has confirmed that the outage affects multiple services while assuring that all customer money and data remain safe. In a message to clients, the neobank stated that it is working to resolve the issue since it was detected this morning and has apologized for the inconvenience caused. The problems also appear on Downdetector, where notifications related to Revolut began accumulating shortly before 8 AM, accounting for 71% of the warnings, followed by bank mobile issues at 15%, and fund transfers at 8%.

User comments indicate difficulties in accessing accounts, making transfers, and paying with a card. However, no common pattern is identified, as some users report issues while others note their operations remain unaffected, according to financial sources. Google Cloud failures coincide with reports of problems on Downdetector for 400 and 300 users in Lloyds Bank and HSBC, respectively.

At the same time, ING customers in Germany have noticed problems with online banking access and the mobile app. The bank is currently experiencing technical issues affecting logins to online banking and the mobile app, and customers may notice limitations when contacting them by phone, the institution specified to its German clients.

However, the financial entity assures that there are currently no indications that the service disruption is due to an external cause, while noting the local nature of the interruption and that it has not yet spread to Spain. For now, Google keeps the incident active on its status page and continues investigating the failures, with no definitive time for the full recovery of the affected services yet.