Revolut hit with ‘service disruption’ as users unable to make payments

Revolut has been experiencing a major outage, leaving some customers unable to access their app and make payments with their physical card. The digital banking company stated on Tuesday morning that it was facing a "service disruption" across various features and was working to resolve the issue. According to Downdetector, a platform used to track major outages on consumer platforms, there was a spike in reported issues for Revolut around 8am, with over 1,500 problems being logged.

One user took to X to report that their card had been declined while attempting a payment, and they were also unable to utilize the app. Revolut's customer support acknowledged the service disruption on X, stating that "our engineering team is actively working to restore full service as quickly as possible." They expressed regret for any inconvenience caused and thanked their customers for their patience.

With over 80 million personal customers and more than 800,000 business customers worldwide, Revolut is one of the leading fintech companies. In the UK alone, it is estimated to have around 13 million customers. Despite their digital-native position, neobanks are not immune to outages. In August, UK fintech Monzo faced a significant disruption, leaving thousands of users unable to access its banking services.

A Treasury Committee report revealed that nine of the UK's major banks and building societies experienced over 803 hours of downtime over the past two years, equivalent to 33 days. Barclays led the list with the most outages, totaling 33, but had managed to reduce the total down-time to 93 hours, which was shorter than some other rivals.

Revolut's spokesperson confirmed that all customer funds and data remain secure, expressing regret for the inconvenience and for any issues experienced.