Millions to get compensation from takeaway apps over hidden fees

Food delivery apps Thuisbezorgd and Uber Eats will compensate millions of customers after a complaint by consumer watchdog Consumentenbond. Both companies were hiding fees and advertising fake discounts, leading to hidden charges of €2 to €4 per order in some cases. Thuisbezorgd was accused of hiding "small order fees" and other surcharges at the end of orders, while Uber Eats advertised misleading discounts, such as showing a €3.75 Indian snack as "reduced" from €7.50 to €6.

The watchdog claimed that both companies agreed to change their practices following "constructive" talks. Thuisbezorgd and Uber Eats adjusted their charges in June and July respectively.