Malaysians Can Now Apply For MyKad Replacements Via The MyGOV App

The Malaysian government has simplified the process for identity card replacements with the introduction of a new feature in the MyGOV app. Users can now apply for replacements using their smartphones, eliminating the need to visit National Registration Department (JPN) counters and wait in line. This update, announced on Facebook, requires users to have the latest version of the MyGOV app, which can be downloaded from the Google Play Store, Apple App Store, or Huawei App Gallery.

MyDigital ID is necessary to log into the app. After logging in, users navigate to the services tab and select “Birth & Personal Identification,” then choose “Identity Card.” The app displays the user's MyKad details, with a “Replace” option at the bottom. Tapping this option displays a disclaimer, which the user must agree to. The replacement page outlines the terms and conditions, including the fact that the service covers only replacements without changes to address, photograph, or other particulars on the MyKad.

Users can choose to replace damaged or lost cards and must agree to the terms before filling out an application form, including the type of replacement and the collection centre. Supporting documents may also be required. The ministry assures that the feature is safe and secure, allowing Malaysians to save time by avoiding long queues and accessing the service at any time.

This move is part of the government's ongoing effort to consolidate key public services, including driving licenses, road tax, JPJ summons checks, passports, clinic appointments, and Sumbangan Tunai Rahmah (STR), within the MyGOV app.