YouTrip functions mostly restored after major outage report
Card transactions, payment authentication and ATM withdrawal still affected
Youtrip, a multi-currency e-wallet service, experienced a major service outage on Monday, Oct 19, according to their online status tracker. Of the 19 operations tracked, only four remained functional: logging in, viewing card details, signing up, and using eSim services. Other operations, such as in-app exchange, wallet balance, and digital wallet, were reported to be experiencing a "major outage."
The company acknowledged the issue in a Facebook comment at 11 am, stating that users may encounter service degradation when using the card for payments and other services, including ATM withdrawals. Youtrip assured users that they were undergoing technical maintenance to resolve the problem and requested patience and understanding during the situation.
However, some users reported issues even before the outage became official. One Facebook user mentioned that despite transferring money into YouTrip two hours prior, it still showed a pending status. Additionally, they attempted to pay with the card, but the transaction did not go through.
The Business Times has reached out to YouTrip for further comment on the incident.
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- Youtrip reports major service outage, most operations down businesstimes.com.sg
- YouTrip reports major service outage, most operations down techinasia.com
