MoMo co-founder calls for simpler, more user-friendly technology
Technology can accelerate business, but sustainable growth depends on simple, convenient products that meet the needs of a broad range of users, according to MoMo vice chairman and co-founder Nguyen Ba Diep.
At The Next Forum on October 15, MoMo co-founder Diep highlighted the importance of user-friendly technology in business growth. Artificial intelligence has accelerated operations but produced more information for managers to process. Diep outlined a four-step approach: question all requirements, eliminate unnecessary steps, simplify and optimize, and automate.
MoMo, which serves over 30 million users and partners with 70 financial institutions, emphasizes understanding customers and solving real problems. The company uses AI for personalized services, risk management, and financial management features. Diep stressed that technology investment should solve genuine user problems, not just add features.
MoMo aims to create intuitive interfaces for diverse users, including older people and those unfamiliar with digital technology. The platform has expanded to offer payments at 100,000 locations in 60 countries, reflecting efforts to simplify and broaden access to financial services.
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