Left paralysed after crash, Hong Kong Keeta rider caught in insurance limbo
After a traffic accident on a delivery run for Keeta left courier Joe* paralysed, his world has shrunk to the view of the ceiling above his hospital bed in Hong Kong. The tragedy took place in May when the 54-year-old motorcyclist was momentarily distracted on the road by a notification from the Keeta app reminding him to accept an order, and he collided with a car in front. Despite undergoing…
A Hong Kong courier, Joe, has been left paralysed after a motorbike accident while distracted by a Keeta app notification. The 54-year-old motorcyclist suffered irreversible neck injuries in a collision with a car in May, leaving him bedridden in a Hong Kong hospital. Despite undergoing major surgery, Joe has made no progress in his insurance claims with Keeta, and no representatives from the company have followed up on the case.
Joe's wife, Yee, relies on full-time care for her husband, who faces difficulties swallowing and engaging his muscles. Under Hong Kong labor law, employees between 40 and 55 years old are entitled to compensation of at least 72 months' earnings or a minimum payout of HK$584,220 (US$74,440). However, delivery workers remain dependent on commercial group insurance policies arranged by platforms until new legislation is enacted.
Keeta stated that the claim has been submitted to the insurance company and the platform is providing appropriate support. The Hong Kong Christian Industrial Committee expressed concern over the insurer's lack of a time frame for processing claims and insufficient monitoring of the process.
Written by urgent.news from South China Morning Post - Hong Kong's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
