From the DF Archive: Should a CEO Be a Nerd About Their Company’s Products?
Back in 2022, I quoted from an interesting post by Ben Schlappig at One Mile at a Time, where he wrote : I’ve had the opportunity to interact with quite a few senior airline executives over the years, and I find that their knowledge about competitors is typically one extreme or the other: Some airline executives literally couldn’t tell you the first thing about their competitors, and have no…
In 2022, Ben Schlappig shared insights from interactions with senior airline executives, noting that they tend to either know virtually nothing or everything about their competitors. Schlappig found a strong correlation between airlines that offer excellent passenger experiences and those whose CEOs closely monitor the competition.
Schlappig also highlighted Tim Cook as an exception, a CEO who is more of a spreadsheet-focused individual rather than a product specialist. However, Cook understood his role and the importance of delivering great products and experiences for Apple. Under his leadership, Apple's decision-making gradually shifted to include quantifiable metrics. Schlappig emphasized that some aspects are irrefutably important and cannot be reduced to numbers, and Apple needs a CEO who can make crucial product decisions intuitively.
Written by urgent.news from Daring Fireball's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
