Danica Urges Shipping Industry to Manage Crew Turnover, Not Just Retention

Henrik Jensen, founder and CEO of Danica Crewing Specialists, argues that shipping companies must equally focus on managing crew turnover as they do on retaining experienced seafarers. Speaking ahead of Crew Connect Global 2026 in Manila, Mr Jensen stated that while retaining seasoned crew remains crucial, companies must prepare better for inevitable crew changes and be ready to manage them.

He explained that stable crew pools contribute significantly to safe and efficient vessel operations, as experienced crew are less likely to make mistakes, reducing the risk of accidents and disruptions.

The shipping industry traditionally invests heavily in retention strategies, such as competitive salaries, bonuses, insurance, pensions, and promotion opportunities, tailored to older generations who value stability and long-term employment. However, younger seafarers, often more open to new opportunities, may seek different employment even when content with their current conditions. This trend, Jensen believes, will become more pronounced as younger workers advance in their careers.

He emphasized the need for shipping companies to simplify onboard equipment, procedures, and working practices for new crew members. Over time, complex safety and quality management requirements can overwhelm newcomers, who may struggle to absorb and remember extensive information without adequate time to learn. Jensen recommends reviewing these procedures annually to eliminate outdated or unnecessary elements while ensuring practical instructions relevant to each role remain accessible.

Digital systems and artificial intelligence could aid crew members in quickly finding and comprehending pertinent procedures, while standardizing equipment and regulations would facilitate smoother transitions between vessels. Jensen cited variations in ECDIS systems among manufacturers as an example of unwarranted complexity. He stressed the importance of simplifying the onboarding process for new crew members without sacrificing safety, noting that both retaining good seafarers and facilitating turnover must be addressed concurrently for safe and efficient vessel operations.