Islamic Affairs Ministry answers over 100,000 religious queries during Umrah season

The Ministry of Islamic Affairs in Saudi Arabia handled over 100,000 religious inquiries by phone during the initial quarter of the 1448 Umrah season. This automated phone service, operated through the General Secretariat for Islamic Awareness in Hajj, Umrah, and Visit, provided crucial religious guidance to pilgrims from around the globe.

The ministry's outreach initiative was part of a comprehensive package of educational and technological services designed to provide reliable religious information in multiple languages. This toll-free number (8002451000) was available in 15 languages, including Arabic, English, French, Urdu, Indonesian, Filipino, Hausa, Bengali, Hindi, and others, to answer questions about Umrah rituals and practices.

The hotline facilitated direct and video consultations with scholars during high-demand periods like Ramadan and Hajj, ensuring pilgrims could perform their worship with a proper understanding of religious rites. The ministry emphasized that this service was a strategic move towards incorporating modern technology into Islamic awareness activities, broadening the range of services for pilgrims, and providing educational insights into Islamic teachings according to the Quran and Sunnah.

The ministry's efforts aimed to showcase the moderate nature of Islam and ensure pilgrims could navigate the rituals at the Two Holy Mosques with ease, aligning with directives from leadership to offer exceptional services and facilities to visitors.