‘I paid thousands to a company for jobs that never came’

Synetal Solutions Ltd, a healthcare-focused training provider, has come under fire for allegedly promising jobs to its students that never materialised, leaving them thousands of pounds in debt. Registered in 2025, the company claims to offer career-focused training in the healthcare and IT sectors. However, BBC investigations have revealed that several individuals claim they were promised training and support to secure sponsored healthcare jobs that were never available for them to apply for.

London Citizens Advice, a charity, has noticed a rise in recruitment-related scams since the government stopped overseas recruitment for care workers. They have described Synetal Solutions' practices as "unethical." Synetal Solutions disputes these claims, stating it "takes these concerns seriously and disputes the broad allegation that its services or candidate outcomes are fictitious."

Apurv Patel, a UK resident on a Skilled Worker visa since 2023, paid Synetal Solutions £3,600 for healthcare training. He claims he received no job offers, interviews, or meaningful employment support eight months later, which he says has had a "miserable" effect on his family and finances. Patel noted that the training he received was of poor quality and ultimately "worthless."

Patel also alleged that communication with the company deteriorated after his second payment, with responses taking several days. The company has since been contacted by the BBC, who saw marketing emails advertising a "three-month recruitment programme" for £5,500. Home Office guidance allows agencies to charge for services like training or CV-writing assistance but not for finding or attempting to find employment.

In response to questions about its marketing, Synetal Solutions acknowledged the "guarantee" wording in the emails but recognized that contractual terms alone do not resolve concerns. The company said its terms did not permit customers to resell its training content. Synetal Solutions has stated it acknowledges concerns and is reviewing the situation with iHasco, a health and social care training platform.

The Care Quality Commission states that there is no single qualification that automatically qualifies someone to work as a care worker. Providers must ensure employees are appropriately trained and competent for their roles. The BBC also contacted a number of healthcare organizations whose logos appeared on Synetal Solutions' website as examples of employers where graduates had worked.

Those organizations that responded claimed no affiliation with the company and refused to accept certificates provided through Synetal Solutions' training.