Lindung 24 jam: A lifeline after 24 years of contributions

On June 1, 2026, Wan Norlida Mohd Norsaidi, a 50-year-old woman from Kampung Kedai Buluh in Kelantan, went about her daily routine as a worker and mother of seven. Little did she know that her family would face a life-changing accident just a day later. On June 2, while returning home after a thanksgiving gathering in Terengganu, Wan Norlida, her husband Md Yunus Abdollah, and their three children - Ainul Maisarah aged 20, Muhammad Amsyar Izzuddin aged 12, and Ahmad Thaqif Iman aged 10 - were involved in a car accident.

Wan Norlida sustained serious injuries that required three surgeries and more than four months of medical leave. The Social Security Organisation (Perkeso) covered her medical expenses due to the Lindung 24 Jam scheme being in effect just one day before the accident. The scheme provides a broader safety net, covering incidents outside working hours, including public holidays and rest days.

Wan Norlida's case was one of the earliest to involve the Lindung 24 Jam scheme in Kelantan. She was not fully aware of the expanded coverage until the disaster struck. The 11am accident left Wan Norlida and her youngest child trapped in the rear passenger seat. Her daughter Ainul Maisarah managed to extricate her father and two siblings from the car, while the remaining children were rescued by firefighters.

The accident resulted in fractures and injuries for all family members, with Wan Norlida requiring three surgeries and more than four months of medical leave. Her recovery has left the family without an income source, as they are unable to afford private insurance. Wan Norlida expressed her gratitude to the Perkeso contributors for their contributions that have helped the family, adding that she had previously felt Perkeso contributions were not important but now understands their value.