Complaints of nuisance behaviour on Hong Kong public transport hit 3-year high

Complaints regarding disruptive behavior on Hong Kong's public transportation systems have surged to the highest level in three years, according to official statistics released by the government. Reports of inconsiderate passengers playing loud music, placing their feet on seats, and engaging in generally unhygienic conduct have increased significantly.

In 2025, 66 complaints about noise nuisance and improper behavior were recorded, compared to just 31 in 2023. Noise complaints, which specifically involved passengers using electronic devices at high volumes, rose from 10 in 2023 to 24 in the most recent year. Improper conduct complaints, such as placing feet on seats, also doubled from 21 in 2023 to 42 in 2024.

The Transport and Environmental Protection Departments received these reports, with Secretary for Transport and Logistics Mable Chan emphasizing the need for passengers to respect one another while using public transport. Chan noted that current legislation already includes provisions for regulating passenger behavior, with corresponding penalties in place.

However, she acknowledged that frontline staff members often struggle to handle such situations effectively. The government did not explicitly state whether it would introduce new fines or penalties for disruptive behavior. Regarding potential solutions, Chan mentioned that MTR trains equipped with televisions already have designated quiet cars where screens are muted, and high-speed rail services have similar quiet cars.

She stressed that any introduction of "quiet zones" would require careful consideration of the operator's mode of operation, space, design, and the impact on overall carrying capacity. The government intends to continue working with operators to promote considerate behavior through public awareness and education initiatives.