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What Happened When Kelly Clarkson Publicly Trashed a Small Brooklyn Toy Shop Should Scare Every Business Owner

A five-minute shopping trip became a national pile-on. The lesson for owners is about power, not customer service.

What Happened When Kelly Clarkson Publicly Trashed a Small Brooklyn Toy Shop Should Scare Every Business Owner

We haven't written up this one. Inc. has the full story — the link below goes straight to it.

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