Three stranded at Delhi airport: Travel agency, airline told to pay Rs 1.33 lakh

Three passengers found themselves stranded at Delhi airport due to their connecting flight to Toronto being unexpectedly cancelled. This forced them to spend an additional Rs 4.37 lakh on new tickets. After repeated refund requests, the Chandigarh State Consumer Commission ordered the airline and travel agency to pay Rs 1,08,997, along with Rs 15,000 for mental anguish and Rs 10,000 in litigation costs.

The passengers, who booked tickets for Drishiti and two others, waited through the night at the airport as their flight was rescheduled and then cancelled. The airline stated that the electronic document associated with the booking was non-refundable, and the travel agency provided a partial refund. Despite the passengers' efforts, the commission upheld the order, noting that the cancellation was not justified due to geopolitical tensions.