Telecel Ghana launches CARE Month to promote customer experience
FROM the market woman who relies on Telecel Cash to run her business to the startup founder who uses Telecel Business to connect with customers, and the frontline engineer, retail worker or call centre agent who resolves issues, every connection matters. Telecel Ghana is putting that belief into action this October with the launch of … The post Telecel Ghana launches CARE Month to promote…
Telecel Ghana inaugurated CARE Month in October to honor customers and empower staff. The campaign, aligning with Global Customer Service Week's theme "The Extra Mile," emphasizes turning appreciation into concrete actions. Telecel Ghana's General Manager of Customer Operations, Ms. Mercy Dawn Akude, highlighted the commitment to tangible improvements for customers, employees, and communities.
Throughout the month, the company will demonstrate appreciation through customer visits, rewards at retail shops, loyalty redemption campaigns, and tailored services for both individual and business clients. The celebration commenced with the Super Care initiative, recognizing the International Week of the Deaf and its dedication to inclusive, accessible services for all.
To enhance employee performance, CARE Month will include extensive customer experience training, leadership interactions, peer-to-peer recognition programs, mental health support, and collaborative team-building activities. Additionally, Telecel Ghana will support communities through the Telecel Ghana Foundation, launching two projects in the Volta Region: a STEM training program for students at the Volta School for the Deaf and a free community health-screening event in Ho, focusing on breast cancer awareness.
Ms. Akude emphasized that CARE Month is about delivering care that truly matters, challenging the team to exceed expectations and create measurable value through their actions.
Written by urgent.news from Ghanaian Times's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
