Stakeholders Urge Insurance, Pension Operators to Prioritise Customer Value
Ebere Nwoji Stakeholders in the insurance and pension sectors have urged operators of the two sectors to deploy funds raised through recapitalisation to improve services, develop innovative products and strengthen
Insurance and pension sector stakeholders have called on operators to prioritize customer value by deploying recapitalization funds to enhance services, innovate products, and boost customer confidence. Mrs Jacqueline Agweh, Managing Director of SanlamAllianz General Insurance, highlighted that the post-recapitalization period presents an opportunity for insurers to develop tailored products addressing specific customer needs.
She stressed the importance of insurers working closely with customers to understand their requirements and deliver customized services. Mr Babalola Rufus, Executive Director of NLPC Pensions, emphasized the need for operators to ensure secure, properly invested, and timely payments of policyholders' funds and RSA holders' contributions.
He noted that shareholders and contributors had invested expecting substantial returns. Mr Peters Elendu, Managing Director of Zenith Pensions Custodian Ltd., advised pension operators to invest in technology, artificial intelligence, data analytics, and innovation to simplify and expand pension services. The conference aimed to bring together regulators, industry operators, and investment experts to discuss prudent utilization of capital raised by insurance and pension institutions.
NAIPE Chairman Mrs Ebere Nwoji stressed the significance of effective fund investment to generate sustainable returns, strengthen the economy, and enhance long-term financial security for Nigerians.
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