S’porean man, 54, books stay at China hotel, allegedly turned away because they only accept Chinese guests

A 54-year-old security guard from Singapore, Mr Wu, faced an unsuccessful attempt to stay at the Ruiping Hotel in Taiyuan, China, due to the hotel's policy of only accepting Chinese guests, according to reports by Shin Min Daily News. After spending six hours searching for the hotel, he finally found it the next morning and was informed that they only accepted Chinese guests.

Mr Wu, who had booked the hotel via Agoda for a stay from September 28 to October 2, paid around S$30 for the room. However, when he tried to check in, the hotel staff allegedly told him they could not accommodate him. He then had to stay at a third hotel, paying an additional S$58 for the night. Upon returning to Singapore on October 4, Mr Wu contacted Agoda's customer service to report the issue.

Agoda's refund request was processed, and the company stated that they were investigating the matter. Despite this, they could not disclose specific details due to privacy protection rules. Agoda assured that they were working closely with their accommodation partners to ensure accurate and clear information for travelers and would review the circumstances if concerns were raised about a property's information or check-in requirements.