Over 38,000 commercial, 150,000 residential customers unbilled – Ghana Water MD

The Managing Director of Ghana Water Limited, Adam Mutawakilu, has revealed that over 38,000 commercial and 150,000 residential customers are currently not being billed by the company. His aim is to streamline the billing process to bolster revenue collection, with a target of achieving financial independence by June 2027. During a recent appearance before Parliament’s Public Accounts Committee, Mutawakilu outlined the company's strategy to reach a 120% increase in revenue by the following year.

Currently, 73,000 commercial customers remain unbilled, with only 34,000 customers receiving their water bills. Mutawakilu expressed optimism that capturing these unbilled customers could boost the company's monthly revenue significantly, accounting for more than 50% of its commercial customer base. He emphasized that proper billing for water consumption is crucial, stating, "Ensuring that everybody is metered and pay the right water bill. That is a huge addition."

The company has already metered approximately 521 commercial customers, and this process is ongoing. Mutawakilu further highlighted the importance of capturing residential customers who are currently unbilled, stating, "That is a huge addition." The management is committed to ensuring all customers are accurately billed for their water usage, as part of broader efforts to strengthen the company's finances and minimize reliance on government support.