Nestlé's CEO shares the feedback he got that changed how he leads
Philipp Navratil said that when he gives people feedback, he tries to focus most of the conversation on solutions.
Philipp Navratil, CEO of Nestlé and the company behind major brands like Nespresso and DiGiorno, discusses a leadership lesson that transformed his approach. When he first began leading others, he found it difficult to provide constructive feedback, often avoiding the topic altogether. However, after receiving advice from an early mentor, Navratil realized the importance of giving honest feedback directly.
Today, he considers providing feedback one of a leader's most critical responsibilities. While directness is key, Navratil emphasizes that criticism shouldn't be harsh. Instead, he focuses on helping the recipient understand how to improve, often seeking ways he can assist or proposing solutions together. Though these conversations can be uncomfortable, Navratil believes they ultimately strengthen personal relationships by fostering open communication and follow-up discussions.
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