Ledger asks resellers to halt sales in Southeast Asia and Hong Kong

The wallet manufacturer Ledger has asked its resellers in six Southeast Asian countries and Hong Kong to halt the sale of its devices while it investigates reports of tampered hardware wallets. In a post on social media platform X, Ledger stated that the request applies to resellers in Indonesia, Singapore, Thailand, the Philippines, Vietnam, Malaysia, and Hong Kong.

The company emphasized that the confirmed incidents are currently limited to Southeast Asia and that they have not yet verified any issues linked to devices purchased elsewhere. Ledger affirmed that the investigation is still ongoing to identify the party responsible for tampering and the exact point in the distribution chain where it occurred.

This request to suspend sales follows an earlier directive for a specific reseller, CryptoBilis, to cease sales and shipments of Ledger devices. The investigation into the tampering issue was made public on October 9 following reports of stolen cryptocurrency associated with devices bought through a reseller. However, Ledger has reassured users that there is no evidence of compromise to its infrastructure, systems, or services, nor to its direct sales channel.