KSRTC told to refund teacher Rs 975 for cancelled bus ticket, pay Rs 20,000

A Karnataka District Consumer Commission has ordered the Karnataka State Road Transport Corporation (KSRTC) to refund Rs 975 to a teacher who had cancelled a bus ticket. The commission found that KSRTC failed to provide proof of refund and awarded the teacher Rs 15,000 in compensation along with Rs 5,000 for litigation costs. The teacher had booked two bus tickets for a journey from Sindhanur to Mangalore on October 1, 2022.

When the journey was cancelled, KSRTC allegedly did not refund the ticket charges. The commission directed KSRTC to refund the amount, emphasizing the need for transport operators to provide documentary proof of refunds.