GCB Customers Share Growth Priorities and Service Feedback at Town Hall

GCB Bank PLC's customers met with bank leadership during a Customer Town Hall event to share their thoughts on the bank's services and growth aspirations. The gathering, organized as part of the bank's Customer Service Month 2026 activities, allowed customers and senior management to engage in an open discussion about service delivery, business growth, and how the bank can better assist its clients.

Attendees provided feedback on their experiences, concerns, and expectations, while also offering suggestions on how GCB could improve its products, services, and customer interactions. Many customers emphasized the importance of more frequent town hall events and broader participation, highlighting the value they place on direct access to the bank's leadership.

Managing Director Farihan Alhassan reaffirmed the bank's commitment to prioritizing customers in all its operations, noting that customer feedback is crucial for improvement and innovation. Cynthia Eyram Ofori-Dwumfuo, the Chief Marketing, Communications, and Customer Experience Officer, emphasized the importance of customer input in shaping the bank's services, stating that the insights gathered at the town hall would help the bank better serve its customers.

This town hall is part of GCB's expanded Customer Service Month celebration, which this year is being held throughout October under the theme "The Extra Mile." Other planned activities include customer appreciation events, educational sessions, executive interactions, and more. The event underscores GCB's dedication to maintaining open dialogue with customers and ensuring their perspectives guide the bank's continuous efforts to enhance service delivery, strengthen relationships, and support the growth of the businesses and communities it serves.