DSD introduces new NPO system: here’s what you need to know

The Department of Social Development (DSD) is set to retire its outdated non-profit organisation (NPO) registration and reporting system on Thursday, 15 October. This change mandates all registered organisations to transition to the new digital platform for managing registrations, compliance reports, and other crucial information. DSD unveiled the new NPO Registration and Compliance Monitoring Online System on 1 September 2025, aiming to modernise registration services and enhance compliance monitoring.

From Thursday, organisations trying to access the old system will be automatically redirected to the new platform. The department strongly advises all registered NPOs to create their profiles on the new system and verify their organisational information promptly to avoid disruptions.

Key features of the new platform include streamlined administrative processes, remote service access, and the ability to submit new registration applications, compliance reports, and statutory documents electronically. NPOs will also be able to update organisational details, access profiles, certificates, and compliance correspondence, and track submitted applications and requests. The platform can be accessed via mobile devices through a dedicated app available on major app stores.

The new system integrates with relevant government institutions, such as the Companies and Intellectual Property Commission (CIPC), South African Revenue Service (Sars), and the Department of Home Affairs, supporting information verification and data integration. This final transition comes after a three-phase implementation process, initially designed to minimise disruptions. However, technical hurdles during the transition led to the old system continuing to operate alongside the new one.

DSD has reassured NPOs that measures are in place to protect personal information and organisational records, adhering to the Protection of Personal Information Act (PoPIA) and other legal requirements. Those facing difficulties accessing records are encouraged to report issues through official support channels. DSD underscores that temporary unavailability of information does not imply loss or deletion of records and remains committed to a secure migration process with minimal service disruptions.

Furthermore, DSD advises organisations and the public to remain vigilant against potential scams during this transition. Access to the system should be limited to official DSD platforms, and sensitive information should never be shared with unauthorised individuals. Any suspicious communication or requests for payment should be verified directly with DSD through its official channels. The department has confirmed it will no longer accept manual document submissions at its offices.