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‘Didn’t foot the bill’: Telstra outage cost the economy half a billion dollars, modelling finds

Households and small businesses carried the cost of Telstra’s July outage, consumer advocates say, as the Senate debates mobile reliability laws this week.

‘Didn’t foot the bill’: Telstra outage cost the economy half a billion dollars, modelling finds

We haven't written up this one. The Age has the full story — the link below goes straight to it.

Also reported by 1 other outlet

Read the original at theage.com.au →

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Evidence Grades for Agent Claims: Terms, Branches, and Six Leaves

A composite night review, not a logged incident from this account, starts with a ticket already marked ready to close. Three agent notes sit on it. One says the suite passed.

  • Agent claims undergo a structured grading process with limited decision-making capabilities
  • Evidence packets contain job ID, command, exit code, and log excerpt for grading
  • Six leaves in the grading system handle different claim sources and actions

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