Ahold Delhaize takes systems offline after cyberattack — global retail giant says 'cybersecurity incident' hit systems, but stores remain open

Ahold Delhaize, a global retail giant with over 9,400 stores in the US, Europe, and Indonesia, reported a cyberattack on October 12, 2026. The company took certain systems offline to mitigate the threat, but stores remained open for customers. The disruption affected employee services and customer-facing websites across multiple retail brands.

Ahold Delhaize is currently investigating the incident amid concerns of a ransomware-related attack. No specific details about the attack, such as the affected systems, the method of infiltration, or the extent of any data exposure, have been disclosed. The company emphasized that customer and partner safety is a top priority and apologized for any inconvenience caused.

This incident follows a previous ransomware attack in mid-November 2024, where Ahold Delhaize experienced service disruptions, with employees voicing frustration on social media. In that attack, over 2.2 million people had their sensitive data stolen, including personal information and employment records. The latest incident has impacted Albert Heijn, Etos, Gall & Gall stores in the Netherlands, and Delhaize in Belgium, with customers unable to use websites, apps, and customer service platforms.