Naidu stresses accountability, speedy redressal of public grievances
Chief Minister asks Chief Secretary to convene meeting with District Collectors to improve PGRS efficiency; directs officials to counter misinformation about government orders
Chief Minister N. Chandrababu Naidu emphasized the importance of accountability and prompt resolution of public grievances during a review meeting of various departments on Monday. Utilizing the Real Time Governance Society (RTGS) system, Naidu inquired about the delivery of government services at the field level and directed Chief Secretary G. Sai Prasad to convene a meeting with District Collectors to enhance the effectiveness of the Public Grievance Redressal System (PGRS).
The Chief Minister stressed that officials must not only receive complaints but also follow up until they are resolved, ensuring accountability among officials and employees in addressing concerns from all 175 Assembly constituencies. Naidu expressed concern over the spread of misinformation and misrepresented government orders (G.O.s) that were misleading the public.
He directed officials to respond swiftly, providing accurate information to counter such misinformation. Senior officials from different departments attended the review meeting, which aimed to improve the efficiency of the PGRS and ensure quicker resolution of public complaints.
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