Dubai Metro, bus and tram QR tickets: How to buy, use and how much they cost

Dubai: The Roads and Transport Authority (RTA) has introduced digital QR tickets for the Dubai Metro, Tram and public buses. These tickets can be purchased and used directly from smartphones via the nol Pay or S hail apps. To buy a ticket, open the app, select the desired ticket type (Single Trip or 1-Day Pass), choose the travel zone, and complete the payment.

A digital QR code will be instantly issued in the app, valid for 90 days from purchase. The tickets require an active internet connection to display and use; screenshots will not work as the QR code refreshes automatically.

Scan the QR ticket at Metro entrances using your phone with the QR code facing the scanner at the blue entry gate. For buses, hold your phone over the red nol reader near the entrance with the screen facing upwards. To scan at the Tram, display the QR ticket in the app and scan it at the designated nol reader.

Single-trip ticket fares include a Dh2 service fee. One zone Regular Class tickets cost Dh6, Gold Class Dh10; two adjacent zones Regular Class tickets cost Dh8, Gold Class Dh14; and all zones Regular Class tickets cost Dh10.50, Gold Class Dh19. One-day pass fares include a Dh2 service fee as well: Regular Class Dh22, Gold Class Dh42.

Each ticket allows up to 10 trips for Single Trip tickets and up to five trips for one-day passes. Unused tickets can be refunded in cash at Ticket Office Machines within 30 days of purchase, provided the ticket has not been used and the QR code is valid.