Albert Heijn app and deliveries down after “IT incident”

Albert Heijn, a major Dutch supermarket chain, is currently experiencing significant disruptions to its online services and home delivery system following an "IT incident," according to a company statement. The incident has also affected cosmetics chain Etos and alcohol shop Gall and Gall, which are owned by Ahold Delhaize, the parent company of Albert Heijn.

In response to the IT issue, the company has taken precautionary measures by temporarily shutting down certain systems, including its website, mobile app, and home delivery service. As a result, customers are unable to place online orders, and customer services and logistics systems are currently offline. The company has not disclosed the cause of the incident or when the affected services will be restored.

For now, Albert Heijn's physical stores remain open, and tills are operating as usual, but customers should be aware that personal discounts and app-linked savings schemes are temporarily paused. Additionally, electronic shelf labels may display prices from the previous week, potentially resulting in higher prices at the checkout compared to the displayed shelf prices.

Despite the ongoing disruptions, the company has prioritized safeguarding customer, employee, and partner data.