SPF warns of hotel booking scams using real reservation details, with S$185,000 lost since January

The Singapore Police Force (SPF) has issued a warning regarding a surge in phishing scams targeting hotel bookings. Since January 2026, at least 148 cases have been reported, resulting in losses exceeding S$185,000. Scammers impersonate hotels and booking platforms, sending messages via WhatsApp or email to victims. These messages often contain genuine booking details like reservation numbers and dates, making the fraudulent communication seem credible.

Victims are directed to a fake website, where they enter their bank card details, thinking they are securing their reservation. Later, they realize unauthorized charges have been made, often only after contacting the hotel directly. To protect against such scams, the SPF advises the public to avoid clicking links in unsolicited messages claiming to be from hotels or booking platforms.

Any such request should be verified by calling the hotel directly using contact information from the hotel's official website. Never enter bank card details or One-Time Passwords (OTPs) on websites accessed through unsolicited links. The SPF recommends adding the ScamShield app and enabling Two-Factor Authentication, transaction limits, and the Money Lock feature at your bank to safeguard savings from digital transfers.

To confirm the authenticity of any message, use the ScamShield app or call the 24/7 ScamShield Helpline at 1799. Inform family, friends, and authorities about any scam attempts, and report fraudulent transactions to your bank immediately. For further information on scams, visit www.scamshield.gov.sg or call 1799.