NYC's "Click to Cancel" rule is now in effect
New York City has introduced a new consumer protection rule, dubbed "Click to Cancel." This regulation ensures that customers can easily cancel unwanted subscriptions with a single click. The Department of Consumer and Worker Protection (DCWP) will enforce this first-in-the-nation municipal rule, which aims to prevent businesses from creating confusing and time-consuming cancellation processes.
The rule will take effect on October 1, 2026. Violations could result in civil penalties of up to $525 and may require businesses to refund consumers. If you've encountered issues with subscription cancellations, you can file a complaint with the DCWP by mail or fax.
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