Engineer father’s parcel to daughter goes ‘missing’, courier firm told to pay Rs 41,000

A Kerala consumer commission has ordered a courier company to pay Rs 41,000 to an Kerala State Electricity Board engineer after their parcel failed to reach his daughter in Hyderabad. The parcel, sent in August 2023, contained personal items with an estimated value of Rs 26,000. The engineer had initially paid Rs 850 for courier charges and expected delivery within five days.

However, despite repeated inquiries and a legal notice, the parcel remained undelivered. The commission ruled that the courier company had failed to deliver the parcel, causing mental anguish and inconvenience, and ordered them to pay the stipulated compensation.