Shoppers find AI agents need a short leash — unless you need 20 pounds of chicken wings
AI agents Muse and Instinct are transforming shopping by automating tasks like flight monitoring and grocery orders for busy consumers.
Some shoppers are using AI agents like Muse and Instinct to shop online. They use the tools to monitor flight prices and order groceries, according to three users who spoke to Business Insider. The agents can also find deals on products, such as plane tickets, ballet shoes, and 20 pounds of chicken wings. However, the shoppers say the agents sometimes make mistakes, including ordering the wrong items or requiring additional security steps for purchases.
One user, Austin Welch, said Instinct ordered 20 pounds of chicken wings for him when he only wanted a small pack. Another user, Loni Stark, used Muse to buy ballet shoes and negotiate rewards points, but the agent did not include her loyalty number. Some shoppers, like Amando Komoda, still prefer to complete the purchase themselves, as AI agents may struggle with certain checkout processes.
Experts predict that many consumers will use AI agents to research the best prices before making the final purchase themselves.
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