MamaCare CEO warns unresolved conflicts among health workers could undermine maternal and neonatal care

MamaCare CEO, Mrs. Racheal Hesse Matey, has cautioned that unresolved disputes among healthcare workers can jeopardize the quality of care provided to pregnant women and newborns. Addressing an annual health conference at the Korle-Bu Nursing and Midwifery Training College, she emphasized that disagreements among medical staff and disregard for established clinical protocols could result in misdiagnosis, improper treatments, and poor coordination.

"If there's conflict among the internal people and it's not resolved, the protocols meant to guide us are not adhered to. One person says this, another says that, and we're not arriving at a consensus," she stated. Mrs. Hesse Matey highlighted how internal conflicts could impact patient care and urged healthcare facilities and training institutions to focus on teamwork, communication, and swift conflict resolution.

She also advised midwives to continuously enhance their professional expertise to meet the demands of increasingly informed patients, as many women research pregnancy and childbirth throughout their pregnancies. "Before they come to the hospital, they know the condition they are going through. Right from pregnancy, the woman is already reading about what is happening from week to week, month to month.

So she is well informed," she explained. Mrs. Hesse Matey stressed that high-quality healthcare should not be contingent upon a patient's social background, financial status, or appearance, asserting that every individual deserves respectful and adequate care. She also warned against excessive mobile phone and social media usage by midwives and trainees while on duty, stressing the importance of maintaining focus on patients.

Her comments were part of discussions at the conference on maternal and neonatal mortality, highlighting the significance of clinical competence, professional conduct, and teamwork in enhancing outcomes for mothers and newborns.