I’m an HR strategist, and here's how I hire differently as AI reshapes the career ladder
A Toshiba HR leader says that AI is changing the kind of questions he asks in job interviews, from skill-based to an emphasis on soft skills.
Toshiba’s HR leader, Jason Desentz, discusses how AI is transforming the recruitment process and how he adapts hiring practices to the changing landscape. Desentz, who has been in the HR industry for nearly 30 years, emphasizes adaptability and problem-solving over specific skills in the recruitment interviews. He believes that HR leaders should acknowledge AI anxiety and invest in AI training.
As AI becomes more prevalent, Desentz believes that junior recruiters can become consultants sooner, focusing on enhancing other parts of the recruitment process. He uses AI bots to surface stronger candidates and personalize interview guides based on a résumé, job description, and manager’s intake form. Desentz asks probing questions to assess critical thinking, data literacy, and comfort with ambiguity.
He encourages a shift towards evaluating capabilities rather than specific skills and emphasizes that AI is not a static force but a dynamic one that requires ongoing adaptation and learning.
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