Glo: Soaring High in Customer Service

From October 5 to 9, 2026, corporate organizations around the world celebrated Customer Service Week, recognizing and honoring their frontline employees who provide daily support to customers. The theme for the 2026 Customer Service Week was “The Extra Mile,” emphasizing the importance of going above and beyond to satisfy customers.

This theme aligns with Globacom's national advocacy campaign, "Never Settle for Less," which encourages consumers to prioritize their satisfaction, self-actualization, and break barriers to their next level.

To mark the occasion, Globacom organized a series of activities for their customer service teams across the country. These activities aimed to celebrate and prepare their teams for more efficient service delivery to customers. The company took the opportunity to send letters of appreciation to their customers, acknowledging that they are the reason Globacom goes the extra mile and expressing gratitude for their continued support.

Globacom's commitment to customer service excellence was further recognized by the Nigerian Communications Commission (NCC) in August 2026. The NCC commended Globacom for its adherence to regulatory compliance, consumer satisfaction, and the development of the telecommunications sector. This recognition aligns with Globacom's consistent efforts to deliver superior service to its customers, as evidenced by their excellent scores in consumer complaint management and resolution, surpassing regulatory thresholds.

Globacom's dedication to service excellence is evident in their investment in infrastructure, optic fibre expansion, deployment of 4G networks, and modern customer service management technology. Their AI-powered voice and text assistant, Glo's Gloria, has significantly improved complaint management and resolution by understanding and responding to text and verbal queries in multiple languages, including English, Yoruba, Igbo, Hausa, French, and Spanish.

Additionally, the revamped Glo Cafe 3.0 app has streamlined self-service options, allowing subscribers to perform various tasks like buying airtime, borrowing credit, gifting data, managing subscriptions, and paying postpaid bills with just three clicks. This upgrade not only reduces the likelihood of service errors but also provides a faster, clearer, and more efficient telecoms service experience.

Globacom's commitment to service excellence dates back to its inception 23 years ago, when it consistently won awards for its innovative approach, customer-centric focus, and positive impact on the telecommunications sector.