Dubai introduces digital Nol QR tickets for metro, buses and trams

Starting from today, public transport users in Dubai can utilize digital QR codes on their smartphones to board metro trains, trams, and buses, eliminating the necessity of purchasing a single-use red paper Nol ticket. The Roads and Transport Authority announced that passengers can acquire digital Nol QR tickets through the Nol Pay or S hail applications. This feature is particularly advantageous for infrequent travelers and visitors who typically use red Nol tickets for individual journeys.

The fare for a red Nol ticket fluctuates based on the number of zones traversed. To gain entry to the metro, passengers must position their smartphone displaying the QR code downwards onto the entry blue gate reader. For bus journeys, they should hold the phone screen displaying the QR code upwards in front of the red Nol reader at the bus stop entrance until it is acknowledged. Notably, digital tickets are also applicable to the Dubai Tram.

Dubai residents have the flexibility to purchase the QR ticket up to 90 days in advance, and it becomes effective upon the first use, expiring at midnight of the same day. For instance, if a ticket is activated at 11pm, it will expire at midnight. Commuters who frequently use public transport can continue utilizing their silver, gold, and personal Nol cards. Digital QR tickets serve as an additional option, not a substitute for existing cards.

The silver Nol card permits access to regular-class areas, while the gold Nol card grants entry to gold class cabins on the Metro and trams at a higher fare. The personal Nol card, also referred to as the blue Nol card, is issued in the traveler's name and may provide fare concessions to eligible students, senior Emiratis, residents, and individuals with special needs.