Despite Transport Minister’s surprise checks, commuters say BMTC bus service issues persist
Passengers flag buses skipping designated stops, rude behaviour by crew; however digital payments have eased change-related problems
In July 2026, Bengaluru Metropolitan Transport Corporation (BMTC) Transport Minister Byrathi Suresh conducted surprise inspections of BMTC buses across Bengaluru. Despite the inspection, commuters reported that several issues persist. These include buses frequently skipping designated stops, rude behavior by drivers and conductors, and difficulties faced by passengers while boarding buses.
Regular commuter Pavan Kumar noted that buses often fail to stop at designated bus stops, leaving passengers stranded. Kishore B.H., a user of the airport bus route KIA-14, described how buses do not stop even when passengers signal to board, forcing them to board amid moving traffic, which poses a safety risk. BMTC officials acknowledged the severity of these issues and stated that they were training crew members to improve passenger service and behavior.
The Transport Minister emphasized the need for regular inspections to ensure accountability among BMTC staff, stating that surprise inspections should be conducted more frequently.
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