Takealot delivery drivers switch off apps in Pretoria

Takealot delivery drivers in Pretoria West switched off their apps on Friday after six months of unsuccessful negotiation talks over pay and increasing fuel expenses. Drivers claim the base pay rate has remained at R27.50 per parcel for over four years while fuel, vehicle upkeep and data charges have risen. Takealot claims its rates are competitive while reflecting what the company can sustainably manage.

Nearly 200 drivers turned off their apps in Pretoria West on Friday, according to their representatives. The protest targets Takealot’s Pretoria West regional hub, including Mr D drivers and Pick n Pay groceries delivered by Mr D drivers. Josinta Grabie, a mom of three, said her weekly income barely covers petrol and data. "After that, I have nothing left for food for my family," she said.

The base delivery rate has remained fixed at R27.50 per parcel for four years, according to drivers Tshenolo Sephoti and Frank Sepeng. The initial 3km of a collection and the initial 2km of a delivery are included in the fee. Fuel prices have increased by approximately 46% since January. "Food, petrol, everything is going up," Sephoti said.

"We can no longer afford to live." Drivers reported spending an average of R1,200 per week on fuel. On slow order days, a driver may complete only five orders, earning less than R120 after petrol costs. Weekly earnings typically range from R800 to R1,600 before expenses, drivers said. Sephoti stated that drivers are "more and more exploited."

They are "treated as full-time employees, but they don't receive any benefits or protection." Drivers are also responsible for vehicle maintenance, repairs, mobile airtime, and data expenses. Drivers said formal discussions with Takealot management have been ongoing for six months without resolution. In a list of demands, drivers requested an increase in the base delivery rate to R50 per parcel and adjustments to the fuel levy structure to accommodate current economic conditions.

Drivers said their apps will continue to be inactive until management addresses their concerns and agrees to revised rates. Takealot did not respond to inquiries at the time of publication.