(LEAD) Coupang services disrupted around midnight during update
SEOUL, Oct. 9 (Yonhap) -- Services operated by U.S.-listed e-commerce giant Coup...
Around midnight on October 9, e-commerce behemoth Coupang Inc.'s services—including shopping, food delivery, and streaming platforms—experienced disruption in South Korea. The outage, resulting from an error during an update, left users unable to access Coupang, Coupang Eats, and Coupang Play, with the only message urging them to attempt reconnection later.
Access to the applications was restored around 1 a.m., yet issues lingered, including a failure to log in. The company's logistics platform for delivery drivers also encountered errors, causing inconvenience for workers. Coupang, which informed users via a notice that the error occurred during a service upgrade and had been resolved, is currently investigating the exact cause of the problem amid heightened public concerns over hacking and privacy breaches.
The company, which boasts over 30 million monthly active users, plans to offer compensation to affected customers. Users of Coupang Eats will receive vouchers worth 3,000 won for canceled food deliveries and 1,000 won for those unable to place orders. Similarly, food delivery riders will be compensated for orders canceled after they accepted them. The company intends to extend similar compensation to restaurant owners.
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