I Asked Meta Muse to Fix an Issue With My Phone Provider. It Got Blocked at Every Turn

I recently had an issue with my phone provider, Visible, where spam calls and messages were being directed to a previous owner, Andrew. I decided to use Meta Muse, an AI agent, to help me solve this problem. I instructed Muse to communicate with Visible's chatbot and search my number online for any references to Andrew. Muse found a link where my number was listed on a data broker page.

However, Visible blocked Muse's attempts to interact with their system. Muse suggested changing my number or making other adjustments on my phone, but I declined. Muse advised against claiming the number, as it could lead to spam calls intended for Andrew. I took over the browser for Muse to chat with Visible, but got a 403 forbidden error.

Muse attempted to use a guest option, which took about 10 minutes, still without success. Muse advised me to send a message to Visible's chat manually via a live agent. I followed their instructions, but encountered a roadblock when trying to update records on public websites. Muse suggested contacting Visible's advanced support, which recommended keeping the browser open for 4 to 24 hours.

While Muse provided guidance, it ultimately didn't resolve the issue. Visible's system seemed to have measures in place to block AI agents, making it difficult for autonomous task completion. Despite the setback, I still believe that Muse provided valuable assistance in helping me understand the problem.