Halton police in Ontario uses AI in hiring, training 911 call takers
Halton police in Ontario have begun utilizing artificial intelligence in the hiring and training of 911 call takers and dispatchers. The American AI firm GovWorx provides the technology to create emergency call simulations, assisting potential recruits in enhancing their decision-making, communication, and crisis management abilities.
By employing AI, the hiring process for 911 communicators is reportedly 50 percent faster. Additionally, the force is the first in Canada to implement AI in training for 911 call takers and dispatchers. Another AI technology, called SARA AI, has been employed to handle non-emergency phone calls, with the bot answering over 95,000 calls and sending more than 2,400 text messages this year.
Written by urgent.news from Winnipeg Free Press's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
